Customer
Proof pays off: How SCA Logistics earned customer trust with visual inspections
SCA Logistics - Sundsvall provides extensive marine and land transportation services within Europe and to overseas destinations. With a warehouse capacity of 70.000m², they handle 1,8 million tons of cargo annually.
The challenge
SCA Logistics needed a more efficient and reliable way to document the condition of containers arriving at their terminal. Their existing process was manual and fragmented: one team used handheld cameras to take photos on-site, and another uploaded them to a PC using memory cards. This not only slowed down operations but also introduced frequent errors due to manual data entry and inconsistent documentation.
The team recognized that inspection processing was time-consuming, prone to mistakes, and lacked the transparency. Seeking to improve accuracy, speed, and service quality, SCA Logistics turned to a more modern, digital approach.
After hearing about Cargosnap from colleagues at the Port of Rotterdam, they saw an opportunity to transform their inspections, bring consistency and transparency to their supply chain, and ultimately prodive the gold standard of service for their customers.
The results
After partnering with Cargosnap, SCA Logistics transformed their inspection process into a powerful tool for building customer trust. By proactively capturing proof of condition, they set a new standard of transparency and reliability for their clients. With all inspections centralized in one easy-to-use tool, SCA standardized workflows, ensured consistency with checklists and forms, and made critical data instantly accessible. This not only streamlined internal operations but also gave customers confidence in the accuracy and integrity of every shipment. The mobile app and OCR container scanning made it simple for staff to perform inspections quickly and on the go—reinforcing SCA’s reputation as a logistics partner that puts quality and accountability first.
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