Logistics Service Provider
How POD Logistics found their lost cargo and never lost track again
POD Logistics is a Rotterdam-based logistics service provider offering end-to-end transport and warehousing solutions across Europe. The company operates as a “one-stop-shop” for logistics, covering services such as domestic and international distribution, container transport, freight forwarding, and storage.
Founded in 2019 and located in the Port of Rotterdam, POD Logistics combines its own fleet with warehousing capabilities to manage the full logistics chain: from transportation and cross-docking to order picking and inventory handling.
How it all started
POD Logistics handles hundreds of containers a week across inbound, outbound, cross-docking, and Value Added Services like sorting, repackaging, and labeling. As volumes grew rapidly, their informal tools, WhatsApp, email, and manual photo sharing couldn't keep up. Something had to change.
Then they lost a batch of cargo.
A shipment ended up in the wrong container. With no documentation trail, finding it back would have been a long shot. But because they had Cargosnap, they could trace it through photos, locate the goods, and still deliver to the right customer on time.
"Although the cargo arrived damaged, Cargosnap allowed us to prove it was loaded correctly and without damage thanks to the photos of the loaded trailer" — Patrick van Gils, Process Improvement & Safety Manager
That moment made it clear: Cargosnap wasn't just a photo tool. It was a safety net for their entire operation.
Standardization across every shift
Before Cargosnap, different teams handled things differently. Loading errors went undetected until it was too late, and customer support was left piecing things together without evidence.
"With Cargosnap we can easily standardize our work in the warehouse." — Michael Weteling, Supervisor operations warehouse
Now every shipment is photographed during inbound and outbound handling. Managers can verify from the office whether lashing, stacking, or sorting instructions were followed across all shifts, consistently.
Customers who are always in the loop
Several of POD Logistics' clients now have dedicated workflows that automatically share updates as they happen. Each client follows their shipment through the full process with their own Customer Portal. No emails, no chasing.
"Cargosnap has lots of possibilities to collect operational insights such as damages." — Michael Nelis, BI Specialist
The reduction in inbound customer queries has been significant. And with a BI Specialist now integrating Cargosnap data into their WMS and analytics dashboards, POD Logistics is turning every photo into operational intelligence.
Can't wait to see similar results in your operations?
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