Logistics Service Provider

How POD Logistics found their lost cargo and never lost track again

95%

Compliance accuracy across all shipping documentation

22%

Improvement in on-time delivery performance

About

POD Logistics is a Rotterdam-based logistics service provider offering end-to-end transport and warehousing solutions across Europe. The company operates as a “one-stop shop” for logistics, covering services such as domestic and international distribution, container transport, freight forwarding, and storage.

Industry

Logistics Service Provider

Company size

11 – 50 employees

Founded

2009

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"Because of Cargosnap, I can easily check if a container was loaded correctly with the right documents."

Shania Gildbrandsen

Front Desk / Drivers Register

HOW IT ALL STARTED

POD Logistics handles hundreds of containers a week across inbound, outbound, cross-docking, and Value Added Services like sorting, repackaging, and labeling. As volumes grew rapidly, their informal tools, WhatsApp, email, and manual photo sharing couldn't keep up. Something had to change.

Then they lost a batch of cargo.

A shipment ended up in the wrong container. With no documentation trail, finding it back would have been a long shot. But because they had Cargosnap, they could trace it through photos, locate the goods, and still deliver to the right customer on time.

"Although the cargo arrived damaged, Cargosnap allowed us to prove it was loaded correctly and without damage thanks to the photos of the loaded trailer" — Patrick van Gils, Process Improvement & Safety Manager

That moment made it clear: Cargosnap wasn't just a photo tool. It was a safety net for their entire operation.

OUR APPROACH

Standardization across every shift

Before Cargosnap, different teams handled things differently. Loading errors went undetected until it was too late, and customer support was left piecing things together without evidence.

"With Cargosnap we can easily standardize our work in the warehouse." — Michael Weteling, Supervisor operations warehouse

Now every shipment is photographed during inbound and outbound handling. Managers can verify from the office whether lashing, stacking, or sorting instructions were followed across all shifts, consistently.

"Although the cargo arrived damaged, Cargosnap allowed us to prove it was loaded correctly and without damage thanks to the photos of the loaded trailer"

Patrick van Gils

Process Improvement & Safety Manager

The Results

Customers who are always in the loop

Several of POD Logistics' clients now have dedicated workflows that automatically share updates as they happen. Each client follows their shipment through the full process with their own Customer Portal. No emails, no chasing.

"Cargosnap has lots of possibilities to collect operational insights such as damages." — Michael Nelis, BI Specialist

The reduction in inbound customer queries has been significant. And with a BI Specialist now integrating Cargosnap data into their WMS and analytics dashboards, POD Logistics is turning every photo into operational intelligence.