Issue management

Your shared space to communicate issues

Capture, manage, and close every issue in one place. No more back and forth between the floor, the office, and the customer.

See how it works

Ask for a demo

Right now your issues live in WhatsApp and email threads.

A large part of operational time goes to dealing with what goes wrong: damage, wrong labels, packaging issues, deviations from plan. And every time something does, the office loses more time reconstructing what actually happened before it can act. Issue Management changes this.

Right now your issues live in WhatsApp and email threads.

No more back and forth between teams

Log the issue on the floor

Your operators detect and log issues using the Cargosnap App in their mobile phone.

Coordinate from the office

The issue is logged in the platform linked to the relevant file. Assign ownership and tasks to colleagues.

Close with a full audit trail

Every action, message, and decision stays linked to the shipment. When the issue is closed, the full history is preserved.

No more back and forth between teams

Log the issue on the floor

Your operators detect and log issues using the Cargosnap App in their mobile phone.

Coordinate from the office

The issue is logged in the platform linked to the relevant file. Assign ownership and tasks to colleagues.

Close with a full audit trail

Every action, message, and decision stays linked to the shipment. When the issue is closed, the full history is preserved.

No more back and forth between teams

Log the issue on the floor

Your operators detect and log issues using the Cargosnap App in their mobile phone.

Coordinate from the office

The issue is logged in the platform linked to the relevant file. Assign ownership and tasks to colleagues.

Close with a full audit trail

Every action, message, and decision stays linked to the shipment. When the issue is closed, the full history is preserved.

Structured workflows

Real-time visibility on every issue

The moment an issue is logged at the mobile app, the office can see the progress, notes and every action that has been logged in one record.

Digital forms

Structured documentation

Each issue is automatically linked to the correct file reference, categorized, timestamped, and documented with photos and context. The record is admissible for claims, audits, and customer disputes from the first second.

Mobile App

Faster resolution

No repeated loops between the warehouse, and the office. Take immediate action by assigning ownership to your team to complete tasks.

Scanners

Root cause analysis becomes possible

Every issue becomes structured data. Logistics engineers and quality managers can finally see where, for whom, and why issues happen most often, and fix the cause instead of the symptom.