Issue Management

Resolve issues faster with the right context

Issue Management is the shared space where every damage, missing cargo, and mismatched data gets captured with context, assigned to the right people, and closed faster.

See how it works

Ask for a demo

Right now your issues live in WhatsApp and email threads

Damage, shortages, packaging issues, labeling mistakes get flagged in group chats, forwarded over email, and followed up by phone. The system works, sort of. But messages get buried. Context gets lost. And no one has a single place to track whether an issue was ever closed.

Right now your issues live in WhatsApp and email threads

No more back and forth between teams

Log the issue on the floor

Empower operators to notify you on issues while doing an inspection with their mobile phone.

Coordinate from the office

See all issues created in real-time with the right context and notify the right people for immediate action.

Close & make your process auditable/traceable

Every action, message, and decision stays linked to the shipment. When the issue is closed, the full history is preserved.

No more back and forth between teams

Log the issue on the floor

Empower operators to notify you on issues while doing an inspection with their mobile phone.

Coordinate from the office

See all issues created in real-time with the right context and notify the right people for immediate action.

Close & make your process auditable/traceable

Every action, message, and decision stays linked to the shipment. When the issue is closed, the full history is preserved.

No more back and forth between teams

Log the issue on the floor

Empower operators to notify you on issues while doing an inspection with their mobile phone.

Coordinate from the office

See all issues created in real-time with the right context and notify the right people for immediate action.

Close & make your process auditable/traceable

Every action, message, and decision stays linked to the shipment. When the issue is closed, the full history is preserved.

Status

Real-time visibility on every issue

The moment an issue is logged at the mobile app, the office can see the progress, notes and every action that has been logged in one record.

Issue files

Structured documentation

Each issue is automatically linked to the correct file reference, categorized, timestamped, and documented with photos and context. The record is admissible for claims, audits, and customer disputes from the first second.

Communication

Faster resolution

No repeated loops between the warehouse, and the office. Take immediate action by assigning ownership to your team to complete tasks.

Continuous improvement

Root cause analysis becomes possible

Every issue becomes structured data. Logistics engineers and quality managers can finally see where, for whom, and why issues happen most often, and fix the cause instead of the symptom.