Product
Customer Portal: Keep your customers informed with proactive updates
As part of Cargosnap’s vision to make supply chains more fair, lean, and resilient, we continuously look at where friction, opacity, and inefficiencies still exist. Material handling is one of those critical layers where most issues occur and where customers often have the least visibility. With the launch of the Customer Portal, we take another step toward making execution transparent, structured, and accessible by default.
The transparency gap in material handling
In logistics, most operational issues occur during material handling: loading, unloading, inspections, repacking, and deviation management. It is also the part of the operation that customers see the least. Evidence exists, but it is often fragmented across systems, inboxes, or shared drives. When customers request clarification, teams are pulled into manual reporting, photo searches, file exports, and timeline reconstruction. External demands hijack operational priorities, service quality becomes difficult to demonstrate, and facts are often debated instead of shared. The result is interruptions, friction, and unnecessary pressure on teams already focused on execution.
Real time visibility without any extra operational work
Cargosnap's Customer Portal is designed specifically for Logistics Service Providers, giving your customers access to all documentation related to their handling processes — including photos, inspection reports, deviations, and shared files — in one structured overview.
It’s more than file sharing. It makes transparency part of your operation.
Instead of sending proof on request, you provide instant access to every handling moment in one secure, branded portal. You stay in control while reducing friction, preventing disputes, and turning transparency into a competitive advantage.
Fewer interruptions. Better service. Stronger trust.
When transparency becomes standard, interruptions decrease and teams can focus on real operational work instead of reactive reporting. Customers gain clarity through a complete and consistent view of what actually happened, reducing disputes and aligning conversations around facts rather than assumptions. Service quality is no longer invisible or open to interpretation; it is demonstrable. The Customer Portal protects your teams, strengthens customer trust through full transparency, and elevates material handling from an internal process to a visible, customer-facing capability. What was once a source of friction becomes a structured advantage.
