How Amsterdam Warehouse Digitally Transformed Their Operations & Customer Experience
CHALLENGE
“We have become even more efficient with Cargosnap.”
Amsterdam Warehouse’s operations were scaling, and the company was struggling to manage the flow of cargo information through the previous management methods. They also needed to standardize logistics processes.
Amsterdam Warehouse used Excel spreadsheets filled in manually to inspect cargo. When they started as a small company, this method worked, but as the number of customers grew, complex spreadsheets and emails became confusing.
Amongst their needs as a growing company, Amsterdam Warehouse also needed to provide transparent information to their customers about their cargo condition. This was a must, as
visual cargo inspection proof was necessary to show that the products were loaded and discharged in perfect condition.
SOLUTION
"Our customers are so happy with transparency."
Frank Vreeburg, Warehouse Office Operator, came across Cargosnap through LinkedIn:
“After joining a demo, I was immediately enthusiastic about Cargosnap; it was what our company needed to improve our workflow. All the photos and documents are attached to one file number, and you know each order’s status precisely”.
According to Jordi Holthuis, Team Leader Expedition, his team never had to take photos in their process. “It took a while to get used to it. It sounded like an extra procedure, consequently more work; however, we found out that it was optimizing our workflow”.
“No more questions from the office about how cargo was inspected. All the data is one platform; each document has an identification number, which is very efficient.” Says Jordi.
RESULTS
"Cargosnap speeds up our whole process."
Luc Bosma, Team Leader Trainee, checks whether pallets of liquor leave the warehouse in top condition:
“It’s quite a responsibility. If something goes wrong, I’ll be held accountable as I am the last to check the products. I think it’s great to take as many photos as we want.”
Sometimes, if a customer says that two bottles are missing, we can show photos proving that it is not our fault as we sent the correct amount in perfect condition. If you follow the instructions in the app, you won’t miss a single step’s process. That’s perfect!”
By creating real-time operation visibility, Amsterdam Warehouse can send reports at every inspection stage. Customers are always informed whether a shipment is ready or a container is being loaded.
Want to see how your business can benefit from a digital inspection? Schedule a demo with one of our experts and experience how Cargosnap can digitally transform and speed up your operations.
