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How LCG increased employee performance by 50% with Cargosnap
Bruna Ribeiro • Aug 08, 2022
About LCG Terminal
Logistiek Centrum Gorinchem (LCG) is an independent inland terminal located in Gorinchem, The Netherlands. They specialize in unloading and loading container barges as well as providing a wide range of additional services such as breakbulk and project cargo waterway transportation.
Case overview
Dominique Bruinsma, Operations Control Manager, noticed that inspection LCG processes were slowing down due to the manual collection of data. The team used paper forms and handheld cameras in their inspections. This process took much time. The operators even had to walk miles back and forth across the facility to gather information and upload it to their system.
The team performance was affected by hours of waiting to collect cargo information just to find certain inspection details were lost during the process. It was then that they realized that a change was needed in their current processes.
Aiming to eliminate the rework and boost customer satisfaction, LCG chose Cargosnap as the platform to manage its cargo inspection. The no-code automation and friendly interface has had a massive impact on improving processes and employee performance.
"Cargosnap simplifies complex procedures into workflows that everybody understands and doesn't miss a step.”
Dominique Bruinsma, Operations Control Manager.
Before
- Rework wasted valuable time; forms and pictures were often lost throughout the process.
- Paper documents weren't stored digitally.
- Slow inspections; employees had to walk back and forth across the facility to gather information.
After
- Easy customization allows employees to improve current and future workflows.
- All information is centralized in a single platform.
- Standard forms and checklists; retrieving files is much easier.
- The team shares reports automatically in real time.
- Faster and smooth processes.
- Improved employee performance by having an efficient data collection process.
"With Cargosnap, we can offer an additional service; cargo pictures are added in the report, therefore boosting customer satisfaction as they know how their cargo is being handled.”
Dick van der Pijl, Operations Supervisor.
"As soon as we started using Cargosnap, our customers showed their satisfaction with the easily shared and well-detailed information.”
Dominique Bruinsma, Operations Control Manager.
