How Sea-Cargo streamlined its processes and eliminated unfair claims
About Sea-Cargo
Case overview
From taking pictures to inspecting containers, Sea-Cargo's team completed the entire process manually, spending a lot of time. In 2019, the company realized these manual processes had to change to streamline its inspections.
Sea-Cargo was looking for a tool to collect all the information and documentation necessary to inspect containers, which could give them end-to-end visibility of their workflow and eliminate unfair claims. The company then implemented
Cargosnap to improve its growth and create stronger relationships with customers and suppliers.
"We've saved massive time with Cargosnap. All the documents are on a single platform; it became easier to create reports rather than spending a lot of time searching through piles of paper.”
Paul Moorhouse, Operations Manager
Before
- Paper processes, consequently prone to data loss
- Lack of communication; when cargo damage was encountered, coworkers had difficulty in identifying what caused and whom to claim responsibility
- Miscommunication with team and suppliers
After
- Inspection processes integrated and centralized in one platform
- Standardized cargo inspection reports and satisfied customers
- End-to-end inspection visibility
- Personalized workflows, forms and checklists
- Transparent communication: operational team working aligned with suppliers
- Streamlined processes
- Faster inspections, therefore, more inspections are done per day
- Efficient process of tracing cargo damage
- Shared reports digitally
