Fassina is innovative and always looks for opportunities to improve its operational processes. Aiming to eliminate disputes with customers regarding cargo conditions, the company adopted Cargosnap as a solution to enhance the quality of its cargo inspections.

After two years of use, more than 26,000 cargo inspections have been performed with over 200,000 documents stored (photos, videos, documents, and digital forms). The team can search all the inspections by container number, vehicle license plate, or customer reference. 

Reports are generated from the platform and automatically shared with customers showing exactly how their goods have been handled. Cargosnap offers an extensive audit feature that has dramatically increased Fassina's customer satisfaction. “Cargosnap has greatly improved our customer experience by providing proof of the condition of cargo in a timely and comprehensive way,” says Cezar Fassina, Marketing Director.

With Cargosnap, Fassina is able to:

• Have end-to-end inspection visibility
• Provide efficient cargo inspection services
• Share reports via EDI with shippers
• Have transparent communication between teams and customers
• Personalize workflows according to operation needs

Now, Fassina’s inspections have timestamps, weather conditions and user ID. Should any dispute take place, all the information is readily available. 

“Thanks to Cargosnap, we've eliminated any disputes regarding unfair cargo claims. This tool has increased the quality and transparency of our cargo inspection services,” said Cezar Fassina, Marketing Director.

Fassina’s values are quality and visibility; by performing visual inspections, the company performs high quality inspections, provides a transparent service, and creates a stronger customer relationship. 

Start optimizing your cargo inspection services with Cargosnap