How Axflow improved its efficiency with no-code workflows
About Axflow
Axflow is a service-driven niche company in the fluid handling business. They source market-leading fluid handling equipment - such as pumps, mixers, valves, instruments, etc. – adding a significant value through product selection, system design, and construction as well as local service. They are active in Europe, South Africa, Australia, and New Zealand.
Case Overview
Axflow was looking for a solution to streamline its processes. Before Cargosnap, the team had a manual process of taking photos using their mobile phones and sending them through emails. It created a long communication chain along which some essential evidence, like a reference, would eventually go missing.
Aiming to eliminate the rework and improve customer satisfaction, Axflow chose Cargosnap as the platform to manage its cargo inspections. The no-code tool and friendly interface have significantly impacted streamlining processes and employee performance.
“When we get a cargo claim, we have pictures providing indisputable evidence in our cargo inspection report. If you do not have pictures, you do not have proof which means that you may pay extra for a flange that wasn’t accounted for or missing. Some pumps cost thousands of euros, so that extra cost may be significant.” The inspection time for such shipments before was anything up to 45 minutes. Now with Cargosnap it is done in less than 10 minutes,” says Pieter Molennar, Managing Director.
According to Pieter, the cost of the Cargosnap subscription is earned back 3-4 times per month, and the most significant advantage is all the documents are in one single platform and they have real-time insights.
Before
- Rework; forms and pictures were often lost throughout the process.
- Paper documents weren't stored digitally.
- Difficulties in identifying photos taken on mobile phones.
- Lack of communication among all the staff and information loss during the process.
After
- Streamlined processes and centralized in one platform.
- Real-time reporting with a digital signature, GPS, and weather conditions.
Time saved: faster inspections - End-to-end inspection visibility.
- Standardized reports and satisfied customers.
Cargosnap helped Axflow save time and aggravation by making the process as smooth as possible. Curious to see how your business can become more efficient? Schedule a demo with one of our experts, and we'll dive deeper into your situation.
“Our customers are satisfied with our reports. They know that we are working in a proper and structured manner. We can serve our customers in a professional and trustworthy way. If a customer asks for a report, we can provide it quickly, with all the necessary evidence and our logo.”
Pieter Molenaar, Managing Director
