How K-Tainer doubled its operational efficiency and customer satisfaction
About K-tainer
Case overview
K-tainer was founded in 2000 in Rotterdam. Kees Kamerling, CEO, and Walter Ferreira, Director, were looking for a solution to document container condition inspections and be linked to their systems, aiming to make the company's processes run smoothly.
At one of the local conferences, Walter came across
Cargosnap and, over a conversation, realized that this tool would be a great fit for K-tainer.
"With Cargosnap we spend less time per container, scanning and taking pictures never has been so fast. Besides all the advantages, Cargosnap became a sales tool for us; with the pictures, we can show our customers what to expect from containers they are looking for.”
Kees Kamerling, CEO
Before
- Lack of visibility and transparency over the inspections.
- Manual tasks such as sending multiple emails to update sales and operational team about container status.
- Processes managed through emails and paperwork.
After
- Satisfied customers.
- Faster inspections and improved internal communications.
- Cargosnap integration with the current system; sales and operation team working aligned.
- Vital information in one place.
- Standardized workflows and container inspection checklists.
- Coworkers manage inspections in real-time.
"Previously we did not have a structure to manage images and documents, all the information was received in one general email which made it difficult to organize each inspection. Now this chaotic process is over. Our data collection comes into one place and is automatically stored in the cloud.”
Arjan Bresijn, Business Development Manager
"Our team has an overview of all the inspections, I've never had to search through my email to find a document anymore. Cargo data is stored with a unique reference number and the App allows us to create reports within a few minutes. What a service!”
Michèle Lansbergen, Operational & Sales Support
Curious to see how you can speed up your processes and have container inspections in one place? Check it out for yourself.
